Shipping and Customer Service

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Thank you for shopping at Royal Fireglass.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 60 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

 

Shipping

We ship to all 48 continental US States.

All orders are sent UPS Ground with a $7.50 shipping and handling fee.

 

To be eligible for a return, please make sure that:

– The product was purchased in the last 60 days

– The product is in its original packaging

Products that do not meet these criteria will not be considered for return.

 

Please contact us before you send the product:

– By phone number: 1-866-293-0155

– By email: Judy@Jacksonpottery.com

 

Send the product with its original packing to:

2146 Empire Central

Dallas, TX 75235

 

Shipping charges

Shipping charges incurred in connection with the return of a product are refundable.

 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 

Sale items

Sale items can be refunded, and must return in the same package it was sent in.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

– By phone number: 1-866-293-0155

– By email: Judy@Jacksonpottery.com

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